How we collect, use, and protect your personal information
selnorvati.top Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect the data we collect from visitors to our website selnorvati.top and users of our spa analytics services.
selnorvati.top Ltd is the data controller for the personal information we process. Our company is registered in the United Kingdom with registration number 63524179. Our registered address is 204 Queens Road, London EC3G 4QA, United Kingdom.
We collect various types of personal information when you interact with our website and services. The data we collect includes information you provide directly to us, such as when you fill out contact forms, subscribe to our newsletter, or enquire about our analytics services. This may include your name, email address, phone number, company name, and any messages or enquiries you send to us.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, time spent on our site, and referring website information. This data collection helps us understand how visitors use our website and improve our services.
We use the personal data we collect for several legitimate business purposes. How we use your data depends on how you interact with our website and services. We use your information to respond to your enquiries and provide customer support, deliver our spa analytics services to clients, send marketing communications about our services (with your consent), improve our website and services, comply with legal obligations, and protect against fraud and security threats.
When you contact us through our website forms or email, we use your contact information to respond to your enquiries and provide information about our analytics platforms. For existing clients, we use your data to deliver our services, provide technical support, and send important service-related communications.
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: consent (when you opt in to receive marketing communications), legitimate interests (for business operations, website analytics, and service improvement), contractual necessity (to deliver our services to clients), and legal compliance (to meet our regulatory obligations).
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner or by visiting our cookie policy page.
Our website uses different types of cookies including necessary cookies for basic website functionality, analytics cookies to understand website usage, functional cookies to remember your preferences, and marketing cookies for personalised advertising and remarketing campaigns.
We do not sell, trade, or rent your personal information to third parties. We may share your data in limited circumstances, including with trusted service providers who help us operate our website and deliver our services (such as hosting providers, email services, and analytics platforms), when required by law or to protect our legal rights, and in the event of a business merger or acquisition (with appropriate data protection safeguards).
Any third-party service providers we work with are required to maintain appropriate security measures and use your data only for the purposes we specify.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements. Contact enquiries and marketing data are typically retained for up to 3 years unless you request deletion. Client data is retained for the duration of our service relationship plus 7 years for accounting and legal compliance purposes. Website analytics data is retained for up to 2 years to help us improve our services.
Under GDPR and UK data protection law, you have several rights regarding your personal data. You have the right to access your personal data and receive information about how we process it. You can request that we correct any inaccurate or incomplete personal data. In certain circumstances, you can request that we delete your personal data. You have the right to object to our processing of your personal data for direct marketing purposes. You can request that we restrict processing of your personal data in certain situations. You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.
To exercise any of these rights, please contact us using the information provided in the contact section below. We will respond to your request within one month of receipt.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments and updates, access controls and authentication procedures, and staff training on data protection requirements.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.
Your personal data is primarily processed and stored within the United Kingdom and European Economic Area. If we need to transfer your data outside the UK or EEA, we will ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the UK Information Commissioner's Office.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify you by email (if you have provided an email address) or by posting a notice on our website. The updated policy will be effective from the date specified at the top of the revised policy.
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please get in touch with us using the following contact information:
Data Protection Contact:
Email: [email protected]
Phone: +44 2038075921
Post: Data Protection Officer, selnorvati.top Ltd, 204 Queens Road, London EC3G 4QA, United Kingdom
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with data protection law. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.